(1) Introduction
Please read these online booking terms carefully.
You will be asked to expressly agree to these online booking terms during the event booking process on our website.
(2) Interpretation
In these online booking terms, “we” means Plan B Trading Ltd (and “us” and “our” will be construed accordingly); “you” means our customer or potential customer under these online booking terms (and “your” will be construed accordingly); and event means a scheduled classroom course (public class), private tuition, workshop, boot camp, mentoring or coaching session.
(3) Booking process
The advertising of events on our website constitutes an “invitation to treat”; and your submission of a booking request for an event constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.
In order to enter into a contract to attend an event, you will need to take the following steps:
(i) you must select the relevant event, and then complete the online booking form;
(ii) if you are a new customer, you must choose a user name and password to create an account with us; if you are an existing customer, you must enter your login details;
(iii) you must confirm your order and your consent to these online booking terms;
(iv) you will be transferred to the Paypal website, and Paypal will handle your deposit payment;
(v) we will then send you an initial acknowledgement; and
(vi) once we have checked whether we are able to meet your booking request, we will either send you a booking confirmation (at which point your booking will become a binding contract) or we will confirm by email that we are unable to meet your booking request (where possible, we will offer reasonable alternatives which you may choose to accept or reject within 14 days of our email).
We will not file a copy of these online booking terms specifically in relation to your booking. We may update the version of these online booking terms on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these online booking terms for your records.
The only language in which we provide these online booking terms is English.
Before you place your order, you will have the opportunity of identifying whether you have made any input errors by visual confirmation of your order as part of the booking process. You may correct those input errors before placing your order by using the back tab on your browser and amending the details before processing the booking request.
Our booking confirmation includes the details of your booking request. You may amend the details within 14 days of our booking confirmation by emailing the required changes to us at the email address given in Section (15) of these booking terms.
(4) The events
The detailed description of the event is part of the website at www.planbtrading.com. Event details can be found by following the links provided from the site headings titled “private tuition”, “public classes” or “mentoring”.
Where a course includes a complimentary coaching session, this must be booked and completed within 42 days of the course commencement. A coupon code will be provided when you attend your course to allow you to book a single one hour session of Coaching without additional payment.
Unless confirmed by us as a part of the booking process, no variation in the content will be delivered. Where customisation is permitted, requests must be notified at the outset of the booking request.
(5) Price and payment
Prices for events are quoted on our website. However, it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our online booking procedures so that the events correct price will be stated when you pay for the event.
Payment for most events is due in full at the time you submit your booking. Where a deposit booking option is offered, payment of the deposit must be made in full upon the submission of your booking request.
Where a 20% deposit is paid, the payment of the balance is due 43 days before the commencement date of the event. Where a 40% deposit is paid, the payment of the balance is due 29 days before the commencement date of the event.
If the payment is not received from you in full in cleared funds within the time specified, we will treat this as a cancellation of the contract in accordance with section (8) below.
The prices on the website include all value added taxes (where applicable).
Payment of the initial deposit must be made by Paypal or any other method detailed on the website from time to time. Payment of the balance must be made by Paypal or any other method detailed in the confirmation email or invoice.
Prices are liable to change at any time, but changes will not affect contracts which have come into force.
(6) Warranties
We warrant that the services provided under these online booking terms will be provided with reasonable skill and care.
You warrant and represent to us that:
(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these online booking terms;
(b) the information provided in or in connection with your booking request is accurate and complete;
(c) you are entering into the contract under these online booking terms as a consumer, and not in the course of a business;
(d) you will be able to attend the event at the time and in the place advertised;
(e) you meet the pre-requisites and qualification criteria for attending the event set out in [document]; and
(f) you are at least 18 years of age.
(7) Venues and dates
Where we have a valid reason to do so, we may change event dates and venues by giving reasonable notice of the change to you.
(8) Your rights of cancellation
Without prejudice to the statutory right of cancellation detailed in Section (9), you may cancel an event booking:
(a) at least 43 days before the event is due to begin (in which case you will be entitled to a refund of 80% of the event price);
(b) between 42 and 29 days before the event is due to begin (in which case you will be entitled to a refund of 60% of the event price);
(c) between 28 and 15 days before the event is due to begin (in which case you will be entitled to a refund of 40% of the event price);
(d) between 14 and 8 days before the event is due to begin (in which case you will be entitled to a refund of 20% of the event price).
If you cancel an event booking 7 or less days before the event is due to begin, or if you fail to attend an event, no refund will be given. Refunds assume full payment was received prior to cancellation. Amounts due for payment under this contract will be withheld from any refund.
In order to cancel a contract on this basis, you must inform us by writing to the address set out in Section (15) of these booking terms. Your notice of cancellation must be actually received by us on or before 17:00 (in the UK) on the relevant date set out above.
(9) “Cooling off” period
You may cancel an event booking at any time within 14 days following the conclusion of the contract in accordance with Section (3) of these online booking terms, providing that the event has not actually commenced during that period.
In order to cancel a contract on this basis, you must inform us by writing to the address set out in Section (15) of these online booking terms.
(10) Statutory rights
Any statutory rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the online booking terms.
(11) Refunds
If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.
(12) Limitations and exclusions of liability
Nothing in the online booking terms will: (a) limit or exclude the liability of a party for death or personal injury resulting from negligence; (b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party; (c) limit any liability of a party in any way that is not permitted under applicable law; or (d) exclude any liability of a party that may not be excluded under applicable law. Any statutory rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the online booking terms.
The limitations and exclusions of liability set out in this Section and elsewhere in the online booking terms: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the online booking terms or in relation to the subject matter of the online booking terms, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
We will not be liable to you in respect of any losses arising out of a force majeure event.
We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
(13) Force majeure
In this Section and Section (12), “force majeure event” means any event which is beyond our reasonable control.
Where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms and conditions, those obligations will be suspended for the duration of the force majeure event.
(14) General terms
We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.
Contracts under these online booking terms may only be varied by an instrument in writing signed by both you and us. We may revise these online booking terms from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.
If any provision of these online booking terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.
No waiver of any provision of these online booking terms, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these online booking terms.
You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these online booking terms. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these online booking terms, at any time – providing such action does not serve to reduce the guarantees benefiting you under these online booking terms.
Each contract under these online booking terms is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.
Subject to the first paragraph of Section [12]: these online booking terms contain the entire agreement and understanding of the parties in relation to [events] booked on our website, and supersede all previous agreements and understandings between the parties in relation to [events] booked on our website; and each party acknowledges that no representations not expressly contained in these online booking terms have been made by or on behalf of the other party in relation to the booking of [events] on our website.
These online booking terms will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these online booking terms.
(15) About us
Our full name is Plan B Trading Limited.
Our registered office and principal trading address is:
3 Riversdale Court, Meols Drive,
West Kirby, Wirral, CH48 5JG.
Our company registration number is 07742451.
Our email address is hello@planbtrading.com
This version of the booking terms is effective from 1 August 2018